Within the United States we offer free flat rate shipping for orders over $100.00 for USPS Priority Mail. Pieces ship within one week of order date (unless item is Made to Order). We do ship worldwide! If your country is not registering as a country that we ship to, please just send us an email at firstname.lastname@example.org with your shipping address and we will be able to set up shipping to your location via our website. International shipping is typically around $25.00 + duty charges (if applicable).
You will receive a notification with your order tracking number when your order has shipped. Forestlily Designs cannot be held responsible for lost, damaged or stolen packages.
Returns and Exchanges
Remember that pieces of artisan jewelry handmade with natural stones are delicate. Please refrain from vigorous, messy, or wet activity while wearing our pieces.
If you are not completely satisfied with your purchase, you can send it back to us for an exchange or a refund within 10 days of receipt. Custom pieces are final sale and are not eligible for return or exchange. Please print our return form and fill it out and include it in your package, as well as your original receipt. For your protection, please pack your return item securely and return your order with an insured trackable courier and retain your receipt. Forestlily Designs is not responsible for items damaged or lost in transit. We cannot refund shipping charges on returned, exchanged or damaged items. We are unable to accept returns of worn or damaged items and reserve the sole right to determine if an item has been returned in its original condition.
If you need to return or exchange an item, please contact us first at email@example.com and we will send you a return/exchange form to fill out and include with your item.