Shipping
Within the United States we offer free flat rate shipping for orders over $100.00 for USPS Priority Mail. Pieces ship within one week of order date (unless item is Made to Order). We do ship worldwide! If your country is not registering as a country that we ship to, please just send us an email at forestlilydesigns@gmail.com with your shipping address and we will be able to set up shipping to your location via our website. International shipping is typically around $25.00 + duty charges (if applicable).
You will receive a notification with your order tracking number when your order has shipped. Forestlily Designs cannot be held responsible for lost, damaged or stolen packages.
Returns and Mailing Insurance
Remember that pieces of artisan jewelry handmade with natural stones are delicate. Please refrain from vigorous, messy, or wet activity while wearing our pieces.
If you are not completely satisfied with your purchase, you must notify us within 7 days of purchase and send it back to us for refund within 10 days of receipt. When returning, buyer must insure the jewelry at value with a trackable courier, at their own expense. Custom pieces are final sale and are not eligible for return. Please print our return form and fill it out and include it in your package, as well as your original receipt. For your protection, please pack your return item securely and return your order with an insured trackable courier and retain your receipt. Forestlily Designs is not responsible for items damaged or lost in transit. We cannot refund shipping charges on returned or damaged items. We are unable to accept returns of worn or damaged items and reserve the sole right to determine if an item has been returned in its original condition.
If you need to return an item, please contact us first at forestlilydesigns@gmail.com and we will send you a return/exchange form to fill out and include with your item.